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Browsing the site
Buying Online
- What modes of Payment do you accept?
We accept Credit Card Online, PayPal, Cash on Delivery and Credit Card on Delivery.
- How does credit card on delivery work?
Once you make a purchase, and choose Cash on Delivery as the mode of payment, we contact you to confirm if you would like to pay by cash or credit card. Our delivery person will be carrying a portable POS if you choose to pay by credit card on delivery.
Orders
- How can I be sure about the quality of the products that I buy?
SpendWisor.com has a very rigorous process to shortlist its sellers. We work with authorized distributors and therefore are able to guarantee the authenticity of the products that are available on the website.
- How does the warranty work?
Each brand comes with the manufacturer’s warranty which is clearly mentioned on the product detail page.
- Do you deliver outside the UAE?
Yes we deliver outside UAE. In the product detail page, check the shipping tab to estimate shipping for various locations all over the world.
- What are the delivery charges?
We offer free delivery all over UAE.
For deliveries outside UAE, delivery charges are calculated on the weight and region for delivery. You can estimate the shipping charges on the shipping tab in the product detail page, or while using the checkout.
- If I buy a product from SpendWisor.com, and it turns out to be faulty. What can I do?
If the product is faulty on arrival, you can return it within 7 days as per the return policy of SpendWisor.com. Post the 7 day period, the normal warranty conditions apply. To read our full return policy, please click here.
- Can I send a gift to my loved ones using your website?
Yes, you can purchase a gift for your friends and family and we will deliver it to them. Gift wrapping options are available on most products, and writing a note for them is free of charge.
If you want your loved ones to choose what they buy, you can buy store credits for them – which will add the money in their account. They can then use this credit to purchase what their heart desires.
- When I place an order, how long will it take to be delivered to me?
Most orders are delivered within 2-3 working days.
- If I do not like the product can I return the same?
Yes you can within 7 days of purchase. However remember that the item should be unused, and returned in an as is condition. Any free gifts that came with the purchase must be returned as well. To read our full return policy click here.
- What about the custom duty when shipping outside the UAE?
Custom duties are applicable as per the country of destination. The prices on SpendWisor.com only include the cost of the product and shipping charges. All other duties/taxes levied by the customs of the destination country have to be borne by the customer as and when they are levied.
- Can I ask questions about particular products and how?
Yes you can. If you have questions about specific products, you can email us using the ‘Email our technical advisors’ link on the product detail page. You can also email us on support@spendwisor.com
Sellers
Note: If your questions are still unanswered, send us an email on support@spendwisor.com and we will get back to you. |
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